Refund policy

Return & Refund Policy

Last Updated: July 30, 2026

At LUNOVA-XO, we want you to love your purchase. If you're not completely satisfied, we're here to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging whenever possible.

  • Include proof of purchase or your order number.

Items returned without meeting these conditions may not be eligible for a refund.

Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a tracked shipping service, as LUNOVA-XO is not responsible for returns lost or damaged during transit.

No Exchanges

At this time, we do not offer exchanges.

If you would like a different size or color, please return your eligible item for a refund (if approved) and place a new order.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review your claim and work with you to provide an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

  • Items showing signs of wear, washing, or use.

  • Items damaged after delivery.

  • Gift cards (if applicable).

  • Final sale or clearance items (if marked as such).

How to Start a Return

To request a return, please contact us at:

Email: lunova-xo@outlook.com

Please include your order number and the reason for your return. Once your request is approved, we will provide the return instructions and return address.

Returns sent without first contacting us may not be accepted.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: lunova-xo@outlook.com